technical
support
Our tech specialists are quick on their feet as competent technical service providers around the clock across all communication channels. Escalations and closing the loop happen in a snap through well-tested methods and tools
Qualified individuals trained on products, processes, and policies carrying out a friendly and conversational diagnostic, leading to an efficient and beneficial resolution is not easy to deliver. malo, a technical support outsourcing provider, deploys a whole suite of solutions to augment our champions. We have all the tricks to increase resolution rates while winning more promoters. Our technical support specialists provide assistance not only to customers but also to your company's technical team and many other product resellers.
Routing according to specialization in tech support is essential to quicker and more accurate resolutions. Our analytical solutions give us great visibility on how traffic can be routed most efficiently according to the skills available. In addition, we assist your customers with easy solutions and operations to ensure they have the best possible product experience.
We get customer inquiries regarding project implementation and provide guidance and assistance on technical and product functions. This can involve checking for errors, ensuring proper project implementation, inputting proper information into system files based on specific requirements, and handling warranty cases related to the project.